Compliments, Complaints and Feedback

Ribbon Academy is committed to providing a safe and stimulating environment with consistent and accessible education to children and their parents/carers. We always aim to provide high quality service for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can work together to find solutions.

The person complaining (complainant) is normally expected to make arrangements to speak directly with the member of staff concerned. This may be by letter, by telephone or in person by appointment. It is anticipated that most complaints will be resolved at this informal stage. If the complaint is not resolved at the informal stage, the complaint must be put in writing and passed to the Head Teacher. If the complaint is about the Head Teacher, arrangements should be made at the earliest opportunity to speak directly with the Head Teacher. In the case of serious concerns, it may be appropriate to raise them directly with the Chair of the Trustees. Further information about how to do this is included within our ‘Complaints Policy’ available on the ‘Policies’ section of the website.

Supporting Documents:

‘Ribbon are doing a fantastic job.’

PARENT COMMENTS

‘Disadvantaged and most-able children are making particularly good
progress.’

OFSTED COMMENTS

‘Parents are
confident that their children are happy, safe and well taught.’

OFSTED COMMENTS

‘Pupils are taking more responsibility for their own learning as they move through Key Stage 1.’

OFSTED COMMENTS

‘The quality of teaching across all subjects continues to improve.’

OFSTED COMMENTS

‘Early Years leaders and staff are expert in using their knowledge of what children can and cannot yet do to sharpen their planning and focus their teaching.’

OFSTED COMMENTS

‘Children settle well when they enter Ribbon Early Years, communication between home and school is good.’

OFSTED COMMENTS

‘The teaching of phonics is a strength.’

OFSTED COMMENTS

‘My son loves the interaction with his teachers. Thank you all so very much for your hard work and dedication.’

PARENT COMMENTS

‘Ribbon monitor the progress and well-being of pupils who have special educational needs and/or disabilities carefully. Expectations for these pupils are high. As a result, they make generally good progress from their starting points.’

OFSTED COMMENTS

‘All support and communication is brilliant’

PARENT COMMENTS

‘Children get off to a flying start at school. They are happy and safe and increasingly independent, and
yet aware of others.’

OFSTED COMMENTS

‘Staff and the governing body take safeguarding responsibilities very seriously. There is a culture of safeguarding at the school.’

OFSTED COMMENTS

‘Communication systems between classroom and
additional support staff are good and mean that these pupils have access to the
full range of the curriculum suited to their needs.’

OFSTED COMMENTS

‘School and staff should be commended for their quick shift and quality of what’s being communicated with the children.’

PARENT COMMENTS

‘There is clear evidence that you and your staff’s ongoing work to improve the depth of pupils’ mathematical understanding across the school is working.’

OFSTED COMMENTS

‘School have done a fantastic job in all areas.’

PARENT COMMENTS

‘School are there when needed whether it’s for support or a chat. They are constantly checking how kids are getting on.’

PARENT COMMENTS

‘We are so grateful to all the effort the teachers are putting in.’

PARENT COMMENTS

‘The governing body knows the school and the local community very well.’

OFSTED COMMENTS

‘The learning environment, both inside and out, is stimulating and attractive. Staff are skilled in ensuring that children develop their independence as learners who enjoy exploring the world.’

OFSTED COMMENTS