Compliments, Complaints and Feedback

Ribbon Academy is committed to providing a safe and stimulating environment with consistent and accessible education to children and their parents/carers. We always aim to provide high quality service for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can work together to find solutions.

The person complaining (complainant) is normally expected to make arrangements to speak directly with the member of staff concerned. This may be by letter, by telephone or in person by appointment. It is anticipated that most complaints will be resolved at this informal stage. If the complaint is not resolved at the informal stage, the complaint must be put in writing and passed to the Head Teacher. If the complaint is about the Head Teacher, arrangements should be made at the earliest opportunity to speak directly with the Head Teacher. In the case of serious concerns, it may be appropriate to raise them directly with the Chair of the Trustees. Further information about how to do this is included within our ‘Complaints Policy’ available on the ‘Policies’ section of the website.

Supporting Documents:

‘Leadership and management are “Good”, demonstrating high ambitions for all pupils and a strong culture of mutual support among staff.’

OFSTED COMMENTS

‘The school provides rich extracurricular opportunities, such as “Ribbon Radio” and the “Poets’ Podium”, which help develop pupils’ confidence.’

OFSTED COMMENTS

‘Behaviour and Attitudes: Behaviour and attitudes at the school are rated “Good”. Pupils exhibit positive attitudes towards learning and demonstrate a strong understanding of the school’s values.’

OFSTED COMMENTS

‘Pupils feel safe and have positive attitudes towards learning, understanding and demonstrating the school’s values.’

OFSTED COMMENTS

‘The Ribbon Academy is rated as “Good” overall, reflecting high standards in various aspects of school performance.’

OFSTED COMMENTS

‘Reading and Literacy: Reading is prioritised, with an effective phonics program starting in the early years. Pupils’ love for reading is nurtured through various competitions and a well-stocked library.’

OFSTED COMMENTS

‘Behaviour and attitudes are rated “Good”, with pupils showing positive behaviour both in and out of lessons.’

OFSTED COMMENTS

‘The school has a strong safeguarding culture, with effective systems in place to ensure the welfare and safety of all pupils.’

OFSTED COMMENTS

‘Early years provision is rated “Outstanding”, with staff providing a magical learning journey that encourages curiosity and independence.’

OFSTED COMMENTS

‘Personal development is “Outstanding”, offering a wide range of experiences that prepare pupils for success beyond the school.’

OFSTED COMMENTS

‘Pupils thrive in an inclusive, nurturing environment where their accomplishments are celebrated.’

OFSTED COMMENTS

‘Community and Extracurricular Activities: Pupils engage in activities like ‘Ribbon Radio’ and the ‘Poets’ Podium’, developing confidence and showcasing their talents. The school also runs breakfast clubs, after-school activities, and a community café, enhancing the sense of community and belonging.’

OFSTED COMMENTS

‘Parents are highly supportive of the school, agreeing that their children are happy and well-supported.’

OFSTED COMMENTS

‘Quality of Education: The quality of education provided is considered “Good”. The curriculum is broad, inspiring, and well-thought-out, enabling pupils to build on their knowledge progressively.’

OFSTED COMMENTS

‘Reading is a priority, with an effective phonics program starting in early years, fostering a love for reading among pupils.’

OFSTED COMMENTS

‘Personal Development: Personal development at the school is rated “Outstanding”. The curriculum provides a wide range of experiences that prepare pupils for success beyond the school gates, including educational visits and active citizenship opportunities.’

OFSTED COMMENTS

‘Early Years Provision: The provision for early years is rated “Outstanding”. The staff provide an exceptional range of carefully planned learning activities that encourage curiosity, independence, and the development of spoken language from day one.’

OFSTED COMMENTS

‘Leadership and Management: Leadership and management are rated “Good”. Leaders have high ambitions for every pupil, and there is a strong culture of mutual support and teamwork among the staff. The governing body and trustees are knowledgeable and committed to the success of the pupils.’

OFSTED COMMENTS

‘The quality of education at the school is “Good”, with a broad and inspiring curriculum that builds knowledge progressively.’

OFSTED COMMENTS

‘Inclusivity and Nurturing Environment: The school is described as inclusive and nurturing, with high expectations for pupils’ behaviour and achievements. Celebratory displays showcase pupils’ accomplishments, creating a positive and inspiring learning environment.’

OFSTED COMMENTS

‘Safety and Well-being: Pupils feel safe at the school, describing it as a “safe spot”. There is a strong culture of safeguarding, with effective systems in place to report and follow up on concerns. The pastoral team works tirelessly to ensure the welfare of all pupils.’

OFSTED COMMENTS